Refunds

The first 14 days

If no more than 14 days have passed since the payment, we refund it in full. You do not have to explain why — asking is enough.

Write through the contact form or to damian@readeater.com from the address the subscription is registered to. Say which payment you mean if there were several.

How long it takes

We answer on working days and start the refund as soon as we confirm the payment. From there the money travels through the payment platform and your bank — usually three to ten working days, and that part is on them rather than on us.

The money goes back the way it came. A payment platform will not send it to a different card or account.

After 14 days

The usual subscription rule applies: you cancel the renewal, access stays until the paid period ends, and the money for that period is not returned.

We look separately at cases where the service was unavailable through our fault for a noticeable stretch, or where access never opened after a payment. There a refund or an extension is on us — write to us.

When we do not refund

When an account was closed for reselling access, bulk-downloading materials or attacking the service.

When the same payment has already been refunded.

Disputing through the bank

Opening a dispute with your bank before writing to us moves the case to the payment platform and stretches it into weeks. Writing to us is almost always faster — and we do not treat it as a conflict.